You need to be logged in to post in the forum - Log In

An active JCE Pro Subscription is required to post in the forum - Buy a Subscription

Support is currently Offline

Official support hours
Monday to Friday
09:00 - 17:00 Europe/London (BST)

Please create a new Ticket and we will get back to you as soon as we can.

#116181 Popup PDF only showing 1 page in Safari - and other questions

Posted in ‘Mediabox’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Latest post by anotart on Friday, 16 February 2024 16:20 GMT

anotart
I'm using version 2.1.7 in Joomla 4.4.2. (JCE Pro 2.9.61).

I have a few different issues:

I have pdfs in popups which are working fine in Windows desktop browsers. On my iPad, in the Safari browser, they only show one page. Chrome browser on the iPad does show all pages, but they are full screen and you have to "go back" to close -- it is not in a popup window.

On my Android phone, there is no popup -- only an option to download the file.

Minor, but would like to fix -- in every popup window EXCEPT for Chrome on Windows, there are two question marks to the left of the word CLOSE instead of X.

One example of this is here: https://jackbalinsky.org/uncover-the-history/readers-digest-a-history-of-catholic-charities-of-the-diocese-of-rochester-1900-2014

Thank you for you help!

Ryan
I have pdfs in popups which are working fine in Windows desktop browsers. On my iPad, in the Safari browser, they only show one page. Chrome browser on the iPad does show all pages, but they are full screen and you have to "go back" to close -- it is not in a popup window.

On my Android phone, there is no popup -- only an option to download the file.


Mobile devices are unable to display PDF files within iframes llike on desktop browser so Mediabox defaults to opening the file in a new browser tab/window on mobile devices.

Minor, but would like to fix -- in every popup window EXCEPT for Chrome on Windows, there are two question marks to the left of the word CLOSE instead of X.


The x is a UTF-8 character in the css file but the script you are using to "optimize" css and javascript files appears to be processing or rendering this incorrectly.

Ryan Demmer

Lead Developer / CEO / CTO

Just because you're not paranoid doesn't mean everybody isn't out to get you.

anotart
Thank you Ryan. For anyone else who looks at this -- it was JCH Optimize Pro that caused the ??? issue.

My biggest issue is still there -- can you provide any help? On the iPad, using the Safari Browser, the pdf that opens in the popup only displays the first page of the pdf. I just realized this is happening on another site with pdfs in popups, too.

Ryan
Please try JCE MediaBox 2.1.8 Beta - https://www.joomlacontenteditor.net/downloads/mediabox/development

Ryan Demmer

Lead Developer / CEO / CTO

Just because you're not paranoid doesn't mean everybody isn't out to get you.

anotart
That worked! Thank you!